Warranty conditions

of "NET Online-Versand GmbH & Co. KG" for the brands "it-versand.com" and "it-refurbished.net"

Distinction between Warranty and Guarantee

The warranty period is the legally stipulated period during which the buyer of goods can report a defect that was already present at the time of the transfer of risk (i.e., upon delivery). The warranty thus covers all hardware defects and technical faults in the delivered item that were already present upon delivery, even if they are only discovered later.

Guarantees are voluntarily granted promises, which go beyond the mere warranty, that the delivered goods will maintain a certain quality for a certain period. Of course, the warranty is in no way diminished by a guarantee. The statutory rights of the consumer are not restricted by the guarantee.

Warranty Periods

The warranty period for used goods is contractually reduced by us to 12 months if the buyer is a consumer, and completely excluded if the buyer is an entrepreneur. However, certain claims for damages are excluded from this reduction of the period. Please refer to our General Terms and Conditions (X. Warranty and Liability) for more information.

Guarantee

The guarantee period for an item is stated by us before purchase directly in the respective item description on it-versand.com and it-refurbished.net, or in the respective item description on the marketplace (Amazon, eBay, Refurbed, Backmarket, Conrad, Temu, Facebook, Google, etc.). The guarantee period for an item is also stated by us on the invoice and delivery note.

For the guarantee, we (NET Online-Versand GmbH & Co. KG, Frankenstr. 152, D-90461 Nürnberg) are the guarantor. Our guarantee covers the reimbursement of the purchase price (current value credit) for all damages not caused by force, except for the natural, expected wear and tear of wearing parts. The specific wearing parts not covered by the guarantee can be found in the product description. For notebooks, for example, the battery is considered a wearing part. The guarantee period begins on the date of purchase. Guarantee services do not lead to an extension of the guarantee period or a new guarantee. Claims must be made in writing within the guarantee period. We will send you a parcel label for DHL, with which you can send your device to us free of charge. Return shipping costs will be borne by us, provided that the claimed defect falls within our guarantee obligation. Subsequently, a refund will be made based on the current value of the device.

Excluded from the it-versand.com and it-refurbished.net guarantee are:
-Problems with software, apps, software settings, as these are not technical hardware defects,
-Defects caused by the shipment not being securely packaged for transport,
-Defects due to improperly performed interventions,
-Damage due to improper handling,
-Damage due to weather conditions,
-Damage due to overvoltage,
-Damage due to computer viruses, programming or software errors,
-Natural wear and tear,
-Normal signs of wear.

If you send in a defective item within the scope of the guarantee, you will receive a refund of the purchase price (current value credit). You are not entitled to a repair or exchange by it-versand.com and it-refurbished.net, or by an external service provider at the expense of it-versand.com and it-refurbished.net.

A current value credit takes into account the period of use during which a customer could use the delivered item as owner before the complaint. This means, for example, that out of 12 months (guarantee period), the item was used for 9 months. In this case, a current value credit of 25% of the original purchase price will be issued.

-The current value credit for a 12-month guarantee is calculated as follows:

1st to 6th month after delivery - 100% credit of the purchase price
7th month after delivery - 50% credit of the purchase price
8th month after delivery - 42% credit of the purchase price
9th month after delivery - 33% credit of the purchase price
10th month after delivery - 25% credit of the purchase price
11th month after delivery - 17% credit of the purchase price
12th month after delivery - 8.5% credit of the purchase price
After 12 months - No more guarantee

-The current value credit for a 24-month guarantee is calculated as follows:

1st to 6th month after delivery - 100% credit of the purchase price
7th month after delivery - 75% credit of the purchase price
8th month after delivery - 71% credit of the purchase price
9th month after delivery - 67% credit of the purchase price
10th month after delivery - 62.5% credit of the purchase price
11th month after delivery - 58.5% credit of the purchase price
12th month after delivery - 54.5% credit of the purchase price
13th month after delivery - 50% credit of the purchase price
14th month after delivery - 46% credit of the purchase price
15th month after delivery - 42% credit of the purchase price
16th month after delivery - 37.5% credit of the purchase price
17th month after delivery - 33.5% credit of the purchase price
18th month after delivery - 20% credit of the purchase price
19th month after delivery - 25% credit of the purchase price
20th month after delivery - 21% credit of the purchase price
21st month after delivery - 17% credit of the purchase price
22nd month after delivery - 12.5% credit of the purchase price
23rd month after delivery - 8.5% credit of the purchase price
24th month after delivery - 4.5% credit of the purchase price
After 24 months - No more guarantee

-The current value credit for a 36-month guarantee is calculated as follows:

1st to 6th month after delivery - 100% credit of the purchase price
7th month after delivery - 83.5% credit of the purchase price
8th month after delivery - 81% credit of the purchase price
9th month after delivery - 78% credit of the purchase price
10th month after delivery - 75% credit of the purchase price
11th month after delivery - 72.5% credit of the purchase price
12th month after delivery - 69.5% credit of the purchase price
13th month after delivery - 67% credit of the purchase price
14th month after delivery - 64% credit of the purchase price
15th month after delivery - 61.5% credit of the purchase price
16th month after delivery - 58.5% credit of the purchase price
17th month after delivery - 56% credit of the purchase price
18th month after delivery - 53% credit of the purchase price
19th month after delivery - 50% credit of the purchase price
20th month after delivery - 47.5% credit of the purchase price
21st month after delivery - 44.5% credit of the purchase price
22nd month after delivery - 42% credit of the purchase price
23rd month after delivery - 39% credit of the purchase price
24th month after delivery - 36.5% credit of the purchase price
25th month after delivery - 33.5% credit of the purchase price
26th month after delivery - 31% credit of the purchase price
27th month after delivery - 28% credit of the purchase price
28th month after delivery - 25% credit of the purchase price
29th month after delivery - 22.5% credit of the purchase price
30th month after delivery - 19.5% credit of the purchase price
31st month after delivery - 17% credit of the purchase price
32nd month after delivery - 14% credit of the purchase price
33rd month after delivery - 11.5% credit of the purchase price
34th month after delivery - 8.5% credit of the purchase price
35th month after delivery - 6% credit of the purchase price
36th month after delivery - 3% credit of the purchase price
After 36 months - No more guarantee

Manufacturer's Guarantee

For items with a stated manufacturer's guarantee, the respective manufacturer is the guarantor. The respective manufacturer guarantees that the purchased hardware product will be free from defects in material and workmanship under normal use during the guarantee period. Please refer to the respective product description for the duration and geographical scope of the guarantee. If no geographical scope is specified in the product description, the guarantee protection extends to the territory of the European Union.

• Lenovo Manufacturer's Guarantee
Guarantor is: Lenovo (Deutschland) GmbH, Gropiusplatz 10, 70563 Stuttgart, Germany

• HP Manufacturer's Guarantee
Guarantor is: Hewlett-Packard GmbH, Herrenberger Str. 140, 71034 Böblingen, Germany

• Fujitsu Manufacturer's Guarantee
Guarantor is: Fujitsu Technology Solutions GmbH, Mies-van-der-Rohe-Straße 8, 80807 Munich, Germany

• Apple Manufacturer's Guarantee
Guarantor is: Apple Distribution International, Hollyhill Industrial Estate Hollyhill, Cork, Republic of Ireland