Refund policy

Right of withdrawal

The following conditions apply to contracts that we conclude exclusively with consumers using means of distance communication, such as online orders via the internet:

Cancellation policy pursuant to Section 355 of the German Civil Code (BGB) for consumers (a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day
a) in the case of a sales contract: “, on which you or a third party designated by you, who is not the carrier, have taken possession of the goods”;
b) in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: “on which you or a third party designated by you, who is not the carrier, took possession of the last item”;
c) in the case of a contract for the delivery of goods in several partial shipments or pieces: “on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece.“;
d) in the case of a contract for the regular delivery of goods over a defined period: “on which you or a third party designated by you, who is not the carrier, took possession of the first goods.”

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

• For complaints or order cancellations, please use theContact form.

Contact customer service: Contact form
E-mail:service@it-versand.com
Fax: +49 (0) 911 148 88 935

• Return to:

NET Online-Versand GmbH & Co. KG 
Retourenservice
Straßäcker 2
D-94330 Salching

You can use the model withdrawal form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may withhold refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 30-day period has expired.

You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €19 for parcel shipments. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts
-for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
-for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery or if software and software licenses have already been activated and/or registered,
-for the delivery of digital licenses where the software license key is sent via email or offered for download.

Before returning data storage devices and devices with internal storage media (e.g., internal and external hard drives and other mass storage devices, memory cards, USB flash drives), you are responsible for backing up and effectively deleting the data stored on them. We are not responsible for backing up this data or for its effective deletion if we resell these products.