Terms of service

Terms of Service

NET Online-Versand GmbH & Co. KG, Frankenstr. 152, D-90461 Nuremberg
Nuremberg Local Court - HRA 15777, VAT ID No. DE 814 806 904

Personally liable partner:
NET Online-Versand Verwaltungs GmbH, Frankenstr. 152, D-90461 Nuremberg
Represented by Managing Director Matthias Meier
Nuremberg Local Court - HRB 27162

I. Scope

1. Subject to any differing individual contractual provisions, these General Terms and Conditions of Sale and Delivery (hereinafter also referred to as "GTC") shall apply exclusively to contracts for sales, deliveries and other services (hereinafter also referred to as "deliveries") concluded by NET Online-Versand GmbH & Co. KG with you as our customer (hereinafter also referred to as "customer").

2. These terms and conditions apply equally to all types of transactions, including orders placed via our online shop “it-versand.com” and “it-refurbished.net” (hereinafter also referred to as “online shop”), as well as to all other online marketplaces (including Amazon, eBay, Refurbed, Backmarket, Conrad, Temu, Facebook, Google), unless special regulations are provided for the sale of goods via the online shop in individual cases.

3. These General Terms and Conditions apply exclusively. Any differing, deviating, supplementary, or otherwise conflicting terms and conditions of the customer shall not become part of the contract. This applies even if NET Online-Versand GmbH & Co. KG provides deliveries and/or services to the customer with knowledge of such terms and conditions. We hereby expressly object to all general terms and conditions, purchasing conditions, and delivery conditions of our customer and supplier. The terms and conditions of our customer and supplier shall under no circumstances become part of the contract, even if we do not separately object to them, unless NET Online-Versand GmbH & Co. KG has expressly agreed to them in writing.

4. These terms and conditions also apply to all future contracts for deliveries and services from NET Online-Versand GmbH & Co. KG to the customer.

5. These terms and conditions apply to orders placed by consumers and businesses.

5. The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or independent professional activity.

5. The customer is an entrepreneur if, when concluding the contract, he is acting in the course of his commercial or independent professional activity.

6. Legally relevant declarations and notices that the customer must submit to us after conclusion of the contract (e.g. setting deadlines, notices of defects, declaration of withdrawal or reduction) require written form to be effective.

II. Conclusion of the contract

1. Our offers in the catalog or online shop are subject to change and non-binding. This also applies to product descriptions. The presentation and advertising of items, e.g., in our online shop or in our catalogs, does not constitute a binding offer to conclude a purchase agreement. It merely represents an advertisement of the goods of NET Online-Versand GmbH & Co. KG.

1.2. Special features for concluding a contract in the eBay shop.

1.2.1. Contract content and conclusion when buying via eBay.

The conclusion of the contract is governed by Sections 9-11 of eBay's General Terms and Conditions, which you can find under "http://pages.ebay.de/help/policies/user-agreement.html“ can be accessed.

The terms and conditions are available in German.

In summary, the following is regulated there:

1.2.2. When an item is listed in an online auction on the eBay shop of NET Online-Versand GmbH & Co. KG, the activation of the offer page on eBay constitutes a binding offer to conclude a purchase agreement. This offer is directed to the customer who submits the highest bid during the auction period and fulfills any additional conditions specified in the offer. The offer can be accepted during the individually determined duration of the online auction. The customer accepts the offer by submitting a bid. The bid expires if a third party submits a higher bid during the auction period. The official eBay time is decisive for measuring the duration of the online auction. At the end of the specified duration of the online auction, the contract is concluded with the customer who submitted the highest bid up to that point.

1.2.3. If an item is listed in the eBay shop of NET Online-Versand GmbH & Co. KG as part of an online auction and is also offered with the "Buy It Now" option, the contract with the customer is concluded at the fixed price specified in the option, regardless of the auction's duration and without the auction actually taking place, as soon as the customer exercises this option. The option to conclude the contract at the fixed price can be exercised as long as no bid has yet been placed on the item.

1.2.3. If an item is listed exclusively under the fixed-price "Buy It Now" format in the eBay shop of NET Online-Versand GmbH & Co. KG, the activation of the offer page on eBay constitutes a binding offer to conclude a purchase agreement at the stated price. The contract with the customer is then concluded as soon as the customer fulfills any conditions contained in the offer, clicks the "Buy It Now" button, and confirms the transaction.

2. The customer's order constitutes a binding offer to enter into a contract. In the NET Online-Versand GmbH & Co. KG online shop, the customer submits a binding offer to enter into a contract by clicking the "Place order" button, which requires our acceptance. Unless otherwise stated in the order, we are entitled to accept this offer within one week of its receipt.

The use of approved instant payment methods by the customer does not, despite payment of the purchase price or fee, constitute a contract. Acceptance of the offer (and thus the conclusion of the contract) only occurs through our written order confirmation, in which the customer is notified of the processing of the order or the shipment of the goods, or by sending the goods themselves. If the customer has not received an order confirmation or notification of shipment, or the goods themselves, within 5 days, they are no longer bound by their order. Any payments already made will be refunded immediately in this case.

3. A contract is only concluded through our written order confirmation or implicitly through the delivery of the goods and is governed exclusively by the content of the order confirmation and these delivery terms.

4. In the case of orders placed via the online shop, the following additional provisions apply:

4.1. At the end of each order process, the customer receives a summary of the products ordered and the total price to be paid, including the statutory value added tax, as well as any applicable shipping and additional costs.

4.2. Before submitting an order, you also have the opportunity to review your order again and, if necessary, correct or delete it entirely by clicking the correspondingly labeled buttons.

4.3. NET Online-Versand GmbH & Co. KG will confirm receipt of the order to the customer immediately by email (order confirmation). The order confirmation does not constitute acceptance of the order unless it explicitly states acceptance in addition to confirming receipt. A contract is only formed when we accept your order by issuing a declaration of acceptance or by delivering the ordered items.

4.4. If delivery of the goods ordered by the customer is not possible, for example because the goods are not in stock, we will refrain from issuing an acceptance of the order. In this case, no contract will be formed. We will inform the customer of this immediately and promptly refund any payments already received.

4.5. The sole contractual language is German. We store all contract data only within the framework of our commercial accounting in accordance with legal regulations. This data is no longer available/retrievable after a sale has been completed. Please save the contract documents we send you or make printouts of them. These Terms and Conditions and all other contractual terms can be downloaded, saved, and/or printed by you. They will also be sent to you by email for every purchase and sale.

III. Subject matter and nature of the contract

1. The subject of the contract is the products listed in the order or in the order and order confirmation at the final prices stated therein.

2. The goods we offer are used products, unless expressly stated otherwise in the respective product description.

3. Used goods may show signs of wear, soiling from previous use, minor defects or functional limitations that do not or only slightly impair normal use, and similar limitations typical of used goods. This is always stated in our product descriptions; please read our product descriptions very carefully to avoid misunderstandings.

4. The scope of delivery is described in the item description. Software, drivers, power and data cables, or other accessories (manuals, data carriers, etc.) are not included unless explicitly stated in our item description.

IV. Right of withdrawal

The following conditions apply to contracts that we conclude exclusively with consumers using means of distance communication such as telephone or internet, etc.:

Cancellation policy pursuant to Section 355 of the German Civil Code (BGB) for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

Cancellation:

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day

a) in the case of a sales contract: “, on which you or a third party designated by you, who is not the carrier, have taken possession of the goods”;

b) in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: “on which you or a third party designated by you, who is not the carrier, took possession of the last item”;

c) in the case of a contract for the delivery of goods in several partial shipments or pieces: “on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece.”;

d) in the case of a contract for the regular delivery of goods over a defined period: “on which you or a third party designated by you, who is not the carrier, took possession of the first goods.”

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

• Postal address:

NET Online-Versand GmbH & Co. KG
Frankenstr. 152 
D-90461 Nürnberg

• Return to:

NET Online-Versand GmbH & Co. KG 
Retourenservice
Straßäcker 2
D-94330 Salching

• For complaints or order cancellations, please use theContact form.

Contact customer service:Contact form
E-mail: service@it-versand.com
Fax: +49 (0) 911 148 88 935

You can find the sample cancellation form under “www.it-versand.com“use it, but this is not mandatory.”

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of the revocation:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may withhold refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 30-day period has expired.

You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €19 for parcel shipments. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts

-for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

-for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery or if software and software licenses have already been activated and/or registered.

End of revocation

Before returning data storage devices and devices with internal storage media (e.g., internal and external hard drives and other mass storage devices, memory cards, USB flash drives), you are responsible for backing up and effectively deleting the data stored on them. We are not responsible for backing up this data or for its effective deletion if we resell these products.

V. Prices

1. The price for our goods stated in the respective offer is exclusive of statutory VAT. The corresponding shipping costs are indicated to the customer in the respective offer and are to be borne by the customer, unless the customer exercises their right of withdrawal.

2. The stated final price does not include any customs duties, import taxes, or other import charges levied by the destination country if the purchased item is shipped to countries outside the European Union. We do not accept returns of transport and all other packaging materials in accordance with the Packaging Ordinance; these become the property of the customer.

3. We are entitled to issue partial invoices for partial deliveries as defined in section VII.8.

4. Prices when purchased via the NET Online-Versand GmbH & Co. KG online shop, eBay, Amazon, and other online marketplaces for end customers and end consumers.

The prices listed in the respective offers, as well as the shipping costs, are final prices. They include all price components, including all applicable taxes. If delivery is made to a non-EU country, the customer may be required to pay additional customs duties, taxes, or fees, not to the supplier, but to the relevant customs or tax authorities in that country. Customers are advised to inquire about the details with the customs or tax authorities before placing an order.

VI. Payment, Due Date, Default of Payment

1. Payment by the customer can generally be made by bank transfer (prepayment), PayPal, Amazon Pay, Klarna, or credit card. Payment must be made without deduction within 7 calendar days of the invoice date.

Purchase on account for business customers via Billie: We offer business customers the option of paying the invoice amount by bank transfer only after receiving the goods and the invoice ("purchase on account"). To make this offer available to you, we cooperate with the financial service provider Billie GmbH. After successful address and credit checks during the ordering process and submission of the order, we assign our claim to Billie GmbH. Please transfer the invoice amount within the payment period specified on the invoice to the account listed on the invoice. You can find Billie GmbH's privacy policy here: https://www.billie.io/datenschutz. It applies in addition to our privacy policy and our terms and conditions.

2. For the timeliness of payments, their receipt by NET Online-Versand GmbH & Co. KG is decisive.

3. The customer will be in default upon expiry of the aforementioned payment period. Interest will accrue on the purchase price during the period of default at the applicable statutory default interest rate. We reserve the right to claim further damages for default. With respect to merchants, our right to commercial default interest (§ 353 HGB) remains unaffected.

4. If NET Online-Versand GmbH & Co. KG subsequently becomes aware of circumstances indicating a significant deterioration in the customer's financial situation that could jeopardize NET Online-Versand GmbH & Co. KG's payment claims against the customer (e.g., through the filing of a petition for insolvency proceedings), NET Online-Versand GmbH & Co. KG is entitled, in accordance with statutory provisions, to refuse performance and – if necessary after setting a deadline – to withdraw from the contract (§ 321 German Civil Code) and/or, in the case of outstanding deliveries, to demand advance payment or security. In the case of contracts for the production of non-fungible goods (custom-made items), we may declare withdrawal immediately; the statutory provisions regarding the dispensability of setting a deadline remain unaffected.

5. The customer may only offset claims that have been legally established, are undisputed, or have been acknowledged by NET Online-Versand GmbH & Co. KG. The customer may only assert a right of retention based on counterclaims arising from the same contractual relationship.

VII. Delivery and shipping, transfer of risk and default of acceptance

1. Delivery is ex works, which is also the place of performance. At the customer's request and expense, the goods will be shipped to a different destination (shipment sale). Unless otherwise agreed, we are entitled to determine the method of shipment (in particular, the carrier, shipping route, and packaging).

2. The risk of accidental loss or accidental damage to the goods passes to the customer at the latest upon delivery.

3. In the case of mail-order purchases by customers acting in the course of their commercial or independent professional activity (entrepreneurs), the risk of accidental loss or damage to the goods, as well as the risk of delay, passes to the buyer upon delivery of the goods to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. If acceptance of the goods is agreed upon, this is decisive for the transfer of risk. Furthermore, the statutory provisions governing contracts for work and services apply accordingly to any agreed-upon acceptance. Delivery or acceptance is deemed to have occurred if the customer is in default of acceptance.

4. For customers who make a purchase for a purpose that cannot be attributed to their commercial or independent professional activity (consumers), we bear the transport risk until the goods are handed over by the carrier to the customer.

5. You are responsible for the return shipping costs incurred if you exercise your right of withdrawal. If you exercise your right of withdrawal, we will reimburse you for the shipping costs (outbound shipping costs) of the goods up to the amount of the cheapest standard shipping option.

6. The delivery period will be agreed upon individually or specified by us during the ordering process. The commencement of the delivery period specified by us is contingent upon the customer providing us with all information and documents necessary for the execution of the delivery in a timely manner and having made any agreed-upon advance payments as agreed. Unless otherwise stipulated, agreed-upon periods begin on the date of the order confirmation. For subsequent additional or supplementary orders, the periods will be extended accordingly.

7. If we are unable to meet binding delivery deadlines for reasons beyond our control (non-availability of the goods or services), we will inform the customer immediately and simultaneously provide the expected new delivery date. If the goods or services are still unavailable within the new delivery period, we are entitled to withdraw from the contract in whole or in part; we will promptly refund any payments already made by the customer. Non-availability of the goods or services in this sense includes, in particular, the failure of our supplier to deliver to us on time, provided that we have concluded a congruent hedging transaction, neither we nor our supplier are at fault, and we are not obligated to procure the goods or services in the specific case.

8. NET Online-Versand GmbH & Co. KG is entitled to make partial deliveries if (i) the partial delivery is usable for the customer within the scope of the contractual purpose, (ii) the delivery of the remaining ordered goods is ensured, and (iii) the customer does not incur any significant additional effort or costs as a result (unless the seller agrees to bear these costs).

VIII. Inspection obligations and duty to give notice of defects for entrepreneurs

1. Warranty claims of a customer who is a business are contingent upon their compliance with their statutory obligations to inspect and report defects (§§ 377, 381 of the German Commercial Code). If the customer is a business, they are obligated to inspect deliveries for defects immediately and to notify NET Online-Versand GmbH & Co. KG of any defects in writing or text form without delay, but no later than 7 calendar days after delivery. In the case of latent defects, the notification period begins when the latent defects are discovered or could have been discovered without gross negligence. Transferring the purchased goods to third parties or shipping them to a foreign customs country does not release the customer from their obligation to report defects under this Section VIII.1.

2. If the notice of defects is not given or not given in due time, our liability for the unreported defect is excluded.

IX. Retention of Title

1. The purchased item remains the property of NET Online-Versand GmbH & Co. KG until all claims arising from the purchase agreement have been fully satisfied. This also applies to business customers until all future claims of NET Online-Versand GmbH & Co. KG arising from the ongoing business relationship, including interest and costs, have been fully settled.

2. The customer is not entitled to sell or otherwise dispose of the purchased item, in particular to pledge it or transfer it as security, as long as the retention of title remains in effect, i.e., as long as the customer has not fulfilled all claims of NET Online-Versand GmbH & Co. KG arising from the relevant purchase agreement. Combining purchased items subject to retention of title with the customer's own property or the property of third parties is also prohibited.

3. The customer must notify NET Online-Versand GmbH & Co. KG immediately in writing or in text form if and to the extent that third parties access the purchased goods subject to retention of title.

X. Warranty and Liability

1. The statutory provisions apply to the customer's rights in the event of material defects and defects of title, unless otherwise specified below. In all cases, the special statutory provisions for the final delivery of goods to a consumer (supplier recourse pursuant to Sections 478 and 479 of the German Civil Code (BGB)) remain unaffected.

2. The basis of our liability for defects is primarily the agreement reached regarding the quality of the goods. Product descriptions (including those of the manufacturer) that are designated as such and provided to the customer before placing their order, or incorporated into the contract in the same manner as these General Terms and Conditions, constitute an agreement regarding the quality of the goods. Warranty claims are excluded with respect to damage to the purchased goods caused by improper or other breaches of contract by the customer or persons attributable to the customer. This applies in particular if the customer has failed to follow the manufacturer's operating instructions.

3. When selling used goods to businesses, liability for defects is excluded. The provision in section XI, no. 1 remains unaffected.

4. If the customer is a business, NET Online-Versand GmbH & Co. KG shall choose the method of subsequent performance at its own discretion. Otherwise, the statutory provisions shall apply, unless otherwise stipulated in this Section X. Claims by the customer for expenses incurred for the purpose of subsequent performance, in particular transport, travel, labor, and material costs, are excluded to the extent that these expenses increase because the purchased item was subsequently moved to a location other than the customer's place of business.

5. In the event that NET Online-Versand GmbH & Co. KG replaces delivered items or parts thereof under warranty, the customer must hand over and transfer ownership of the replaced items or parts to NET Online-Versand GmbH & Co. KG.

6. An additional guarantee for goods supplied by NET Online-Versand GmbH & Co. KG exists only if it has been expressly stated in the order confirmation for the respective goods.

XI. Limitation of Liability

1. The customer's claims for damages are excluded. This exclusion does not apply to claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contractual partner regularly relies and may rely), nor to liability for other damages resulting from an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents.

2. In the event of a breach of essential contractual obligations, NET Online-Versand GmbH & Co. KG shall only be liable for the typical, foreseeable damage if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, body or health.

3. The limitations of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of NET Online-Versand GmbH & Co. KG if claims are asserted directly against them.

4. The provisions of the Product Liability Act remain unaffected.

5. According to the current state of technology, error-free and/or uninterrupted data communication via the internet cannot be guaranteed. NET Online-Versand GmbH & Co. KG therefore accepts no liability for the continuous or uninterrupted availability or the malfunctioning of the online shops and online services.

XII. Statute of Limitations

1. If the customer is a consumer, claims for defects in the purchase of used goods expire within one year of delivery of the purchased item; otherwise, within two years of delivery. This limitation period also applies to contractual and non-contractual claims for damages by the customer based on a defect in the purchased item. Excluded are cases of the absence of a warranted characteristic, fraudulently concealed defects, and claims arising from guarantees, which are governed by the respective guarantee terms. For claims for damages by the customer resulting from injury to life, body, or health, as well as claims for damages based on an intentional or grossly negligent breach of duty by NET Online-Versand GmbH & Co. KG, its legal representatives, or vicarious agents, the statutory limitation periods apply.

2. If the customer is a business, claims for defects expire one year after delivery of the purchased item. This limitation period also applies to contractual and non-contractual claims for damages by the customer based on a defect in the purchased item. Sections 478 and 479 of the German Civil Code (BGB) remain unaffected.

3. All claims for damages and reimbursement of expenses against us shall become statute-barred one year after delivery of the goods. This excludes claims for damages by the customer arising from injury to life, body, or health, or from the breach of essential contractual obligations (obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contractual partner regularly relies and may rely), as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by NET Online-Versand GmbH & Co. KG, its legal representatives, or vicarious agents.

4. The limitation periods stipulated in the Product Liability Act remain unaffected.

XIII. Recycling 

1. Instructions for battery disposal.

In connection with the sale of batteries or the supply of devices containing batteries, the supplier is obliged to inform the customer of the following:

As an end user, the customer is legally obligated to return used batteries. They can return used batteries, which the supplier currently sells or has previously sold as new batteries, free of charge to the supplier's warehouse (shipping address). The symbols shown on the batteries have the following meaning:

The symbol of the crossed-out wheeled bin means that the battery must not be disposed of with household waste.

Pb = battery contains more than 0.004% lead by mass

Cd = battery contains more than 0.002 percent by mass of cadmium

Hg = battery contains more than 0.0005 percent by mass of mercury.

2. Note regarding the Electrical and Electronic Equipment Act.

Electrical appliances must not be disposed of in the trash can, but only via the local collection and return systems of the municipalities.

3. Packaging take-back in accordance with the Packaging Ordinance.

In accordance with the German Packaging Ordinance, we are obligated to take back packaging from our products that do not bear the symbol of a nationwide disposal system (such as the "Green Dot" of Duales System Deutschland AG) and to ensure its reuse or disposal. For further clarification regarding returns of such products, please contact us (Contact: Contact formWe will then provide you with the address of a local collection point or waste disposal company in your area that will accept the packaging free of charge. If this is not possible, you can send the packaging back to us. Please request the return address via the contact form in the respective online shops.

We reuse the packaging or dispose of it in accordance with the provisions of the Packaging Ordinance.

XIV. Choice of Law, Jurisdiction

1. Contracts between NET Online-Versand GmbH & Co. KG and its customers are governed by the law of the Federal Republic of Germany, excluding international uniform law, in particular the UN Convention on Contracts for the International Sale of Goods.

2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contract is the registered office of NET Online-Versand GmbH & Co. KG. However, we are also entitled to bring an action at the customer's general place of jurisdiction. The same applies if the customer has no general place of jurisdiction in Germany or if their domicile or habitual residence is unknown at the time the action is brought.

XV. Severability Clause

Should any provision of these T&Cs be or become invalid or unenforceable, the remaining provisions of these T&Cs shall remain unaffected, unless the deletion of individual clauses would unreasonably disadvantage a contracting party that it can no longer reasonably be expected to adhere to the contract.

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warranty conditions

the “NET Online-Versand GmbH & Co. KG” for the brands “it-versand.com” and “it-refurbished.net”

Distinction between warranty and guarantee

The warranty period is the legally prescribed period within which the buyer of goods can claim a defect that was already present at the time of transfer of risk (i.e., at delivery). The warranty thus covers all hardware defects and technical flaws in the delivered item that were already present at the time of delivery, even if these are only discovered later.

Warranty services are a voluntarily granted promise, extending beyond the standard warranty, that the delivered goods will retain a certain quality for a specific period. Naturally, a warranty in no way diminishes the standard warranty. The consumer's statutory rights are not limited by the warranty.

warranty periods

The warranty period for used goods is contractually reduced to 12 months if the buyer is a consumer and completely excluded if the buyer is a business. However, certain claims for damages are excluded from this reduction. Please refer to our Terms and Conditions (X. Warranty and Liability) for further details.

Guarantee

The warranty period for each item is stated by us directly in the respective item description on it-versand.com and it-refurbished.net, or in the respective item description on the marketplace (Amazon, eBay, Refurbed, Backmarket, Conrad, Temu, Facebook, Google, etc.) before purchase. The warranty period is also stated on the invoice and delivery note.

We (NET Online-Versand GmbH & Co. KG, Frankenstr. 152, D-90461 Nuremberg) are the guarantor for this warranty. Our warranty covers a refund of the purchase price (credit note for the current value) for all damage not caused by force majeure, excluding natural, expected wear and tear of consumable parts. You can find a list of which consumable parts are excluded from the warranty in the product description. For example, the battery is considered a consumable part for notebooks. The warranty period begins on the date of purchase. Warranty services do not extend the warranty period or create a new warranty. Claims must be submitted in writing within the warranty period. We will send you a prepaid shipping label for DHL, which you can use to send your device to us postage-free. We will cover return shipping costs if the claimed defect is covered by our warranty. A refund will then be issued based on the current market value of the device.

From it-versand.com and it-refurbished.The following are excluded from the net warranty:
-Problems with software, apps, software settings, as these are not technical hardware defects,
-Defects caused by the fact that the submission was not packaged securely for transport,
-Defects caused by interventions that were not carried out professionally,
-Damage caused by improper handling,
-Damage caused by weather conditions,
-Damage caused by overvoltage,
-Damage caused by computer viruses, programming or software errors,
-Natural wear and tear,
-Normal signs of wear and tear.

When you send in a defective item under warranty, you will receive a refund of the purchase price (credit note for the current value). You are not entitled to a repair or replacement by it-versand.com and it-refurbished.net, or by an external service provider at the expense of it-versand.com and it-refurbished.net.

A credit note based on the current value takes into account the period of use during which a customer was able to use the delivered item before making a claim. For example, if the item was used for 9 months out of a 12-month warranty period, a credit note of 25% of the original purchase price will be issued.

-The cash value credit is calculated as follows for a 12-month warranty:

1 to 6 months after delivery - 100% credit of the purchase price
7 months after delivery - 50% credit of the purchase price
8 months after delivery - 42% credit from the purchase price
9 months after delivery - 33% credit off the purchase price
10 months after delivery - 25% credit on the purchase price
11 months after delivery - 17% credit on the purchase price
12 months after delivery - 8.5% credit on the purchase price
After 12 months - there is no longer a warranty.

-The cash value credit is calculated as follows for a 24-month warranty:

1 to 6 months after delivery - 100% credit of the purchase price
7 months after delivery - 75% credit of the purchase price
8 months after delivery - 71% credit of the purchase price
9 months after delivery - 67% credit of the purchase price
10s One month after delivery - 62.5% credit of the purchase price
11 months after delivery - 58.5% credit of the purchase price
12 months after delivery - 54.5% credit of the purchase price
13th month after delivery - 50% credit of the purchase price
14 months after delivery - 46% credit of the purchase price
15 months after delivery - 42% credit from the purchase price
16 months after delivery - 37.5% credit of the purchase price
17 months after delivery - 33.5% credit on the purchase price
18 months after delivery - 20% credit off the purchase price
19th month after delivery - 25% credit off the purchase price
20 months after delivery - 21% credit off the purchase price
21 months after delivery - 17% credit on the purchase price
22 months after delivery - 12.5% credit on the purchase price
23rd month after delivery - 8.5% credit on the purchase price
24 months after delivery - 4.5% credit from Purchase price
After 24 months - there is no longer a warranty.

-The cash value credit is calculated as follows for a 36-month warranty:

1 to 6 months after delivery - 100% credit of the purchase price
7 months after delivery - 83.5% credit of the purchase price
8 months after delivery - 81% credit of the purchase price
9 months after delivery - 78% credit of the purchase price
Ten months after delivery - 75% credit of the purchase price
11 months after delivery - 72.5% credit of the purchase price
12 months after delivery - 69.5% credit of the purchase price
13th month after delivery - 67% credit of the purchase price
14 months after delivery - 64% credit of the purchase price
15 months after delivery - 61.5% credit of the purchase price
16 months after delivery - 58.5% credit of the purchase price
17 months after delivery - 56% credit of the purchase price
18th month after the Delivery - 53% credit of the purchase price
19th month after delivery - 50% credit of the purchase price
20 months after delivery - 47.5% credit of the purchase price
21 months after delivery - 44.5% credit of the purchase price
22 months after delivery - 42% credit from the purchase price
23 months after delivery - 39% credit on the purchase price
24 months after delivery - 36.5% credit on the purchase price
25 months after delivery - 33.5% credit on the purchase price
26 months after delivery - 31% credit off the purchase price
27 months after delivery - 28% credit off the purchase price
28 months after delivery - 25% credit off the purchase price
29 months after delivery - 22.5% credit on the purchase price
30 months after delivery - 19.5% credit on the purchase price
31 months after delivery - 17% credit on the purchase price
32 months after delivery - 14% credit on the purchase price
33rd month after of the delivery - 11.5% credit of the purchase price
34 months after delivery - 8.5% credit on the purchase price
35 months after delivery - 6% credit on the purchase price
36 months after delivery - 3% credit off the purchase price
After 36 months - there is no longer a warranty.

manufacturer warranty

For items with a manufacturer's warranty, the respective manufacturer is the warranty provider. The manufacturer guarantees that the purchased hardware product will be free from defects in materials and workmanship under normal use during the warranty period. Please refer to the respective product description for the duration and geographical scope of the warranty. If no geographical scope is specified in the product description, the warranty coverage extends to the territory of the European Union.

• Lenovo manufacturer's warranty
The warranty provider is: Lenovo (Deutschland) GmbH, Gropiusplatz 10, 70563 Stuttgart, Germany

• HP manufacturer's warranty
The guarantor is: Hewlett-Packard GmbH, Herrenberger Str. 140, 71034 Böblingen, Germany

• Fujitsu manufacturer's warranty
The guarantor is: Fujitsu Technology Solutions GmbH, Mies-van-der-Rohe-Straße 8, 80807 Munich, Germany

• Apple manufacturer's warranty
The guarantor is: Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland